INVASION OF THE AMAZONS
By: Sam Vaknin
The last few months have witnessed a bloodbath in tech stocks
coupled with a frantic re-definition of the web and of every
player in it (as far as content is concerned).
This effort is three pronged:
Some companies are gambling on content distribution and the
possession of the attendant digital infrastructure.
MightyWords, for example, stealthily transformed itself from a
"free-for-all-everyone-welcome" e-publisher to a distribution
channel of choice works (mainly by midlist authors). It now
aims to feed its content to content-starved web sites. In the
process, it shed thousands of unfortunate authors who did not
meet its (never stated) sales criteria.
Others bet the farm on content creation and packaging. Bn.com
invaded the digital publishing and POD (Print on Demand)
businesses in a series of lightning purchases. It is now the
largest e-book store by a wide margin.
But Amazon seemed to have got it right once more. The web's
own virtual mall and the former darling of Wall Street has
diversified into micropayments.
The Internet started as a free medium for free spirits. E-
commerce was once considered a dirty word. Web surfers became
used to free content. Hence the (very low) glass ceiling on
the price of content made available through the web - and the
need to charge customers less than 1 US dollars to a few
dollars per transaction ("micro-payments"). Various service
providers (such as Pay-Pal) emerged, none became sufficiently
dominant and all-pervasive to constitute a standard. Web
merchants' ability to accept micropayments is crucial. E-
commerce (let alone m-commerce) will never take off without
it.
Enter Amazon. Its "Honour System" is licenced to third party
web sites (such as Bartleby.com and SatireWire). It allows
people to donate money or effect micro-payments, apparently
through its patented one-click system. As far as the web sites
are concerned, there are two major drawbacks: all donations
and payments are refundable within 30 days and Amazon charges
them 15 cents per transaction plus 15(!) percent. By far the
worst deal in town.
So, why the fuss?
Because of Amazon's customer list. This development emphasizes
the growing realization that one's list of customers -
properly data mined - is the greatest asset, greater even than
original content and more important than distribution channels
and digital right management or asset management applications.
Merchants are willing to pay for access to this ever expanding
virtual neighbourhood (even if they are not made privy to
the customer information collected by Amazon).
The Honour System looks suspiciously similar to the payment
system designed by Amazon for Stephen King's serialized e-
novel, "The Plant". Interesting to note how the needs of
authors and publishers are now in the driver's seat, helping
to spur along innovations in business methods.
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