The Miraculous Conversion
The recent bloodbath among online content peddlers and digital
media proselytisers can be traced to two deadly sins. The
first was to assume that traffic equals sales. In other words,
that a miraculous conversion will spontaneously occur among
the hordes of visitors to a web site. It was taken as an
article of faith that a certain percentage of this mass will
inevitably and nigh hypnotically reach for their bulging
pocketbooks and purchase content, however packaged. Moreover,
ad revenues (more reasonably) were assumed to be closely
correlated with "eyeballs". This myth led to an obsession with
counters, page hits, impressions, unique visitors, statistics
and demographics.
It failed, however, to take into account the dwindling
efficacy of what Seth Godin, in his brilliant essay
("Unleashing the IdeaVirus"), calls "Interruption Marketing" -
ads, banners, spam and fliers. It also ignored, at its peril,
the ethos of free content and open source prevalent among the
Internet opinion leaders, movers and shapers. These two
neglected aspects of Internet hype and culture led to the
trouncing of erstwhile promising web media companies while
their business models were exposed as wishful thinking.
The second mistake was to exclusively cater to the needs of a
highly idiosyncratic group of people (Silicone Valley geeks
and nerds). The assumption that the USA (let alone the rest of
the world) is Silicone Valley writ large proved to be
calamitous to the industry.
In the 1970s and 1980s, evolutionary biologists like Richard
Dawkins and Rupert Sheldrake developed models of cultural
evolution. Dawkins' "meme" is a cultural element (like a
behaviour or an idea) passed from one individual to another
and from one generation to another not through biological -
genetic means - but by imitation. Sheldrake added the notion
of contagion - "morphic resonance" - which causes behaviour
patterns to suddenly emerged in whole populations. Physicists
talked about sudden "phase transitions", the emergent results
of a critical mass reached. A latter day thinker, Michael
Gladwell, called it the "tipping point".
Seth Godin invented the concept of an "ideavirus" and an
attendant marketing terminology. In a nutshell, he says, to
use his own summation:
"Marketing by interrupting people isn't cost-effective
anymore. You can't afford to seek out people and send them
unwanted marketing, in large groups and hope that some will
send you money. Instead the future belongs to marketers who
establish a foundation and process where interested people can
market to each other. Ignite consumer networks and then get
out of the way and let them talk."
This is sound advice with a shaky conclusion. The conversion
from exposure to a marketing message (even from peers within a
consumer network) - to an actual sale is a convoluted, multi-
layered, highly complex process. It is not a "black box",
better left unattended to. It is the same deadly sin all over
again - the belief in a miraculous conversion. And it is
highly US-centric. People in other parts of the world interact
entirely differently.
You can get them to visit and you get them to talk and you can
get them to excite others. But to get them to buy - is a whole
different ballgame. Dot.coms had better begin to study its
rules.
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