The Medium and the Message
By: Sam Vaknin
A debate is raging in e-publishing circles: should content be
encrypted and protected (the Barnes and Noble or Digital goods
model) - or should it be distributed freely and thus serve as
a form of viral marketing (Seth Godin's "ideavirus")?
Publishers fear that freely distributed and cost-free
"cracked" e-books will cannibalize print books to oblivion.
The more paranoid point at the music industry. It failed to
co-opt the emerging peer-to-peer platforms (Napster) and to
offer a viable digital assets management system with an
equitable sharing of royalties. The results? A protracted
legal battle and piracy run amok. "Publishers" - goes this
creed - "are positioned to incorporate encryption and
protection measures at the very inception of the digital
publishing industry. They ought to learn the lesson."
But this view ignores a vital difference between sound and
text. In music, what matter are the song or the musical piece.
The medium (or carrier, or packing) is marginal and
interchangeable. A CD, an audio cassette, or an MP3 player are
all fine, as far as the consumer is concerned. The listener
bases his or her purchasing decisions on sound quality and the
faithfulness of reproduction of the listening experience (for
instance, in a concert hall). This is a very narrow, rational,
measurable and quantifiable criterion.
Not so with text.
Content is only one element of many of equal footing
underlying the decision to purchase a specific text-"carrier"
(medium). Various media encapsulating IDENTICAL text will
still fare differently. Hence the failure of CD-ROMs and e-
learning. People tend to consume content in other formats or
media, even if it is fully available to them or even owned by
them in one specific medium. People prefer to pay to listen to
live lectures rather than read freely available online
transcripts. Libraries buy print journals even when they have
subscribed to the full text online versions of the very same
publications. And consumers overwhelmingly prefer to purchase
books in print rather than their e-versions.
This is partly a question of the slow demise of old habits. E-
books have yet to develop the user-friendliness, platform-
independence, portability, browsability and many other
attributes of this ingenious medium, the Gutenberg tome. But
it also has to do with marketing psychology. Where text (or
text equivalents, such as speech) is concerned, the medium is
at least as important as the message. And this will hold true
even when e-books catch up with their print brethren
technologically.
There is no doubting that finally e-books will surpass print
books as a medium and offer numerous options: hyperlinks
within the e-book and without it - to web content, reference
works, etc., embedded instant shopping and ordering links,
divergent, user-interactive, decision driven plotlines,
interaction with other e-books (using Bluetooth or another
wireless standard), collaborative authoring, gaming and
community activities, automatically or periodically updated
content, ,multimedia capabilities, database, Favourites and
History Maintenance (records of reading habits, shopping
habits, interaction with other readers, plot related decisions
and much more), automatic and embedded audio conversion and
translation capabilities, full wireless piconetworking and
scatternetworking capabilities and more.
The same textual content will be available in the future in
various media. Ostensibly, consumers should gravitate to the
feature-rich and much cheaper e-book. But they won't - because
the medium is as important as the text message. It is not
enough to own the same content, or to gain access to the same
message. Ownership of the right medium does count. Print books
offer connectivity within an historical context (tradition).
E-books are cold and impersonal, alienated and detached. The
printed word offers permanence. Digital text is ephemeral (as
anyone whose writings perished in the recent dot.com bloodbath
or Deja takeover by Google can attest). Printed volumes are a
whole sensorium, a sensual experience - olfactory and tactile
and visual. E-books are one dimensional in comparison. These
are differences that cannot be overcome, not even with the
advent of digital "ink" on digital "paper". They will keep the
print book alive and publishers' revenues flowing.
People buy printed matter not merely because of its content.
If this were true e-books will have won the day. Print books
are a packaged experience, the substance of life. People buy
the medium as often and as much as they buy the message it
encapsulates. It is impossible to compete with this mistique.
Safe in this knowledge, publishers should let go and impose on
e-books "encryption" and "protection" levels as rigorous as
they do on the their print books. The latter are here to stay
alongside the former. With the proper pricing and a modicum of
trust, e-books may even end up promoting the old and trusted
print versions.
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