Jamaican Overdrive - LDC's and LCD's
By: Sam Vaknin
OverDrive - an e-commerce, software conversion and e-
publishing applications leader - has just expanded an e-book
technology centre by adding 200 e-book editors. This happened
in Montego Bay, Jamaica - one of the less privileged spots on
earth. The centre now provides a vertical e-publishing service
- from manuscript editing to conversion to Quark (for POD),
Adobe, and MS Reader ebook formats. Thus, it is not confined
to the classic sweatshop cum production centre so common in
Less Developed Countries (LDC's). It is a full fledged
operation with access to cutting edge technology.
The Jamaican OverDrive is the harbinger of things to come and
the outcome of a confluence of a few trends.
First, there is the insatiable appetite big publishers (such
as McGraw-Hill, Random House, and Harper Collins) have
developed to converting their hitherto inertial backlists into
e-books. Gone are the days when e-books were perceived as
merely a novel form of packaging. Publishers understood the
cash potential this new distribution channel offers and the
value added to stale print tomes in the conversion process.
This epiphany is especially manifest in education and textbook
publishing.
Then there is the maturation of industry standards, readers
and audiences. Both the supply side (title lists) and the
demand side (readership) have increased. Giants like Microsoft
have successfully entered the fray with new e-book reader
applications, clearer fonts, and massive marketing. Retailers
- such as Barnes and Noble - opened their gates to e-books. A
host of independent publishers make good use of the
negligible-cost distribution channel that the Internet is.
Competition and positioning are already fierce - a good sign.
The Internet used to be an English, affluent middle-class,
white collar, male phenomenon. It has long lost these
attributes. The digital divides that opened up with the early
adoption of the Net by academe and business - are narrowing.
Already there are more women than men users and English is the
language of less than half of all web sites. The wireless Net
will grant developing countries the chance to catch up.
Astute entrepreneurs are bound to take advantage of the
business-friendly profile of the manpower and investment-
hungry governments of some developing countries. It is not
uncommon to find a mastery of English, a college degree in the
sciences, readiness to work outlandish hours at a fraction of
wages in Germany or the USA - all combined in one employee in
these deprived countries. India has sprouted a whole industry
based on these competitive endowments.
Here is how Steve Potash, OverDrive's CEO, explains his daring
move in OverDrive's press release dated May 22, 2001:
"Everyone we are partnering with in the US and worldwide has
been very excited and delighted by the tremendous success and
quality of eBook production from OverDrive Jamaica. Jamaica
has tremendous untapped talent in its young people. Jamaica is
the largest English-speaking nation in the Caribbean and their
educational and technical programs provide us with a wealth of
quality candidates for careers in electronic publishing. We
could not have had this success without the support and
responsiveness of the Jamaican government and its agencies. At
every stage the agencies assisted us in opening our technology
centre and staffing it with trained and competent eBook
professionals. OverDrive Jamaica will be pioneering many of
the advances for extending books, reference materials,
textbooks, literature and journals into new digital channels -
and will shortly become the foremost centre for eBook
automation serving both US and international markets".
Druanne Martin, OverDrive's Director of publishing services
elaborates:
"With Jamaica and Cleveland, Ohio sharing the same time zone
(EST), we have our US and Jamaican production teams in sync.
Jamaica provides a beautiful and warm climate, literally, for
us to build long-term partnerships and to invite our
publishing and content clients to come and visit their books
in production".
The Jamaican Minister of Industry, Commerce and Technology,
the Hon. Phillip Paulwell reciprocates:
"We are proud that OverDrive has selected Jamaica to extend
its leadership in eBook technology. OverDrive is benefiting
from the investments Jamaica has made in developing the needed
infrastructure for IT companies to locate and build skilled
workforces here."
There is nothing new in outsourcing back office work
(insurance claims processing, air ticket reservations, medical
records maintenance) to third world countries, such as (the
notable example) India. Research and Development is routinely
farmed out to aspiring first world countries such as Israel
and Ireland. But OverDrive's Jamaican facility is an example
of something more sophisticated and more durable. Western
firms are discovering the immense pools of skills, talent,
innovation, and top notch scientific and other education often
offered even by the poorest of nations. These multinationals
entrust the locals now with more than keyboarding and
responding to customer queries using fake names. The Jamaican
venture is a business partnership. In a way, it is a topsy-
turvy world. Digital animation is produced in India and
consumed in the States. The low compensation of scientists
attracts the technology and R&D arms of the likes of General
Electric to Asia and Intel to Israel. In other words, there
are budding signs of a reversing brain drain - from West to
East.
E-publishing is at the forefront of software engineering, e-
consumerism, intellectual property technologies, payment
systems, conversion applications, the mobile Internet, and,
basically, every important trend in network and computing and
digital content. Its migration to warmer and cheaper climates
may be inevitable. OverDrive sounds happy enough.
|